Terms of Service

Effective Date: April 25, 2026  |  Last Updated: April 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzana-pizz.click (the "Website") and all related services, content, features, and functionalities offered therein (collectively, the "Services").

By visiting the Website, creating an account, placing an order, submitting any information, or otherwise interacting with our Website or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website constitutes your ongoing acceptance of any updates or modifications to these Terms.

If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to both you individually and that entity.

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction if higher than eighteen, to use our Services. By using our Website, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time.

2. Description of Services

Pizzana is a food service business operating in the United States. Through our Website at pizzana-pizz.click, we offer the following services to our customers:

• Online Ordering: Customers may browse our menu and place orders for food and beverages online, including pizza, appetizers, beverages, desserts, and other menu items as updated from time to time.
• Delivery Services: Where available in your area, we offer delivery of food orders directly to a customer-specified address.
• Pickup Services: Customers may place orders online and pick them up at our designated location(s).
• Catering and Special Orders: We may offer catering services or special bulk orders for events and gatherings, subject to availability and advance notice.
• Promotions and Loyalty Programs: We may, from time to time, offer discount codes, promotional offers, loyalty rewards, or other marketing programs accessible through the Website.
• Account Management: Registered users may create personal accounts to manage their order history, preferences, saved addresses, and payment methods.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of the Services, including menu items, pricing, delivery zones, operating hours, or special features, at any time and without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of any portion of the Services.

All menu items described on the Website are subject to availability. We make reasonable efforts to ensure the accuracy of menu descriptions, ingredient listings, allergen disclosures, and pricing; however, we do not guarantee that such information is always complete, accurate, or up to date. Customers with food allergies or dietary restrictions are encouraged to contact us directly before placing an order.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Website and Services, you agree to:

• Provide accurate, current, and complete information when registering for an account or placing an order, including your name, contact information, delivery address, and payment details.
• Maintain the security and confidentiality of your account credentials, including your username and password, and notify us immediately at [email protected] if you suspect any unauthorized access to your account.
• Promptly update your account information to ensure it remains accurate and current.
• Comply with all applicable federal, state, and local laws, regulations, and ordinances in connection with your use of our Services.
• Use the Website and Services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit the use and enjoyment of the Website by any third party.
• Be present at the delivery address or arrange for an authorized recipient to accept delivery at the specified time.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including submitting false orders, providing fictitious payment information, or misrepresenting your identity.
• Attempting to gain unauthorized access to any portion of the Website, server infrastructure, database, or other computer systems or networks connected to the Website through hacking, password mining, or any other means.
• Uploading, transmitting, or distributing any malicious code, viruses, worms, Trojan horses, or any other harmful software or data.
• Scraping, crawling, or using automated tools to collect data, content, pricing, or other information from the Website without our express written consent.
• Impersonating any person or entity, or falsely claiming an affiliation with any person, organization, or entity.
• Interfering with or disrupting the integrity, performance, or availability of the Website or the servers and networks connected to the Website.
• Using our Services to send unsolicited commercial communications (spam) or engage in any form of unauthorized advertising.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website or Services without our express written permission.
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Website.
• Attempting to circumvent any security feature, content-filtering technique, or access control mechanism that we employ.
• Using the Services to place orders that you do not intend to honor, or repeatedly canceling orders in bad faith.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including removing the offending content, suspending or terminating the user's account, and reporting such activity to law enforcement authorities.

4. Account Registration and Security

To access certain features of the Website, including placing orders and managing preferences, you may be required to register for an account. When creating an account, you agree to provide truthful, accurate, and complete information. You are solely responsible for all activities that occur under your account.

You are responsible for maintaining the confidentiality of your login credentials. We will not be liable for any loss or damage arising from your failure to protect your account information. If you believe your account has been compromised, you must notify us immediately at [email protected].

We reserve the right to refuse registration, cancel accounts, or remove content at our sole discretion, particularly in cases where we suspect fraudulent, abusive, or otherwise unlawful activity.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the items in your cart at the listed prices. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only when you receive a written confirmation via email or through the Website's order confirmation system. We are not obligated to fulfill an order until confirmation has been issued.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or other charges unless explicitly stated. Applicable taxes will be calculated and displayed at checkout in accordance with applicable federal and state tax laws.

In the event of a pricing error on the Website, we reserve the right to cancel orders placed at the incorrect price and notify you of such cancellation. We will provide a full refund for any amount already charged in connection with an erroneously priced order.

5.3 Payment

We accept major credit and debit cards, and any other payment methods as indicated on the Website at the time of purchase. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

All payment transactions are processed through secure third-party payment processors. We do not store your full payment card details on our servers. By using our payment services, you also agree to the terms and conditions of our third-party payment processors.

In cases of disputed charges, customers are encouraged to first contact us at [email protected] before initiating a chargeback with their financial institution. Misuse of chargeback processes may result in account suspension.

5.4 Cancellations and Refunds

Once an order has been confirmed and food preparation has commenced, cancellations may not be accepted. Refund eligibility will be determined on a case-by-case basis. If you have a concern about your order quality, accuracy, or delivery, please contact us promptly at [email protected]. We are committed to resolving customer concerns in a fair and timely manner.

6. Delivery Terms

Delivery availability, estimated delivery times, and delivery fees are subject to change and will be disclosed at checkout. Estimated delivery times are provided as a courtesy and are not guaranteed. We shall not be liable for delays resulting from traffic, weather, force majeure events, or other circumstances beyond our reasonable control.

You are responsible for providing an accurate and accessible delivery address. If delivery cannot be completed due to an incorrect address, inaccessibility, or the absence of an authorized recipient, we may not be able to issue a refund for the undelivered order.

Risk of loss and title for food items ordered from our Website pass to you upon delivery to the address you specify.

7. Intellectual Property Rights

All content published and made available on our Website is the property of Pizzana and the Website's creators. This includes, but is not limited to, the following:

• Images, photographs, and graphics
• Text content, menu descriptions, and written copy
• Logos, trademarks, service marks, and trade dress
• Website design, layout, and user interface elements
• Software, code, and technical implementations
• Videos, audio recordings, and multimedia content

These materials are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable common law rights.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for the purpose of browsing our menu and placing orders for personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, or publicly display any content from the Website
• Modify, create derivative works from, or reverse engineer any part of the Website
• Use any of our trademarks, logos, or service marks without our express prior written consent
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

Any unauthorized use of our intellectual property may subject you to civil and criminal liability under applicable law. We actively monitor the use of our intellectual property and reserve the right to pursue all legal remedies available.

8. User-Generated Content

If you submit reviews, comments, ratings, photographs, or other content to our Website ("User Content"), you grant Pizzana a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or have the necessary rights to submit User Content and that it does not infringe upon any third-party rights, including intellectual property rights or rights of publicity and privacy. You further agree that your User Content will not be false, defamatory, obscene, threatening, harassing, or otherwise objectionable or unlawful.

We reserve the right to remove any User Content at our sole discretion without notice.

9. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, INFORMATION, MATERIALS, AND PRODUCTS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS ORDERED THROUGH THE WEBSITE

Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, our warranties will be limited to the minimum extent permitted by applicable state law.

We do not warrant that the nutritional information, allergen disclosures, or ingredient lists provided on the Website are complete or fully accurate. Customers with severe food allergies should exercise appropriate caution and contact us directly before ordering.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE LAWS OF THE STATE IN WHICH PIZZANA IS REGISTERED AND OPERATES, PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data
• Loss of business or goodwill
• Personal injury or property damage not directly caused by our gross negligence
• Costs of procuring substitute goods or services
• Any damages resulting from your access to or inability to access the Website
• Any damages resulting from unauthorized access to your account or personal information

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZANA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PIZZANA AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our gross negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.).

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana, its officers, directors, employees, agents, licensors, service providers, and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use of the Website or Services in a manner not authorized by these Terms
• Your violation of any applicable federal, state, or local law or regulation
• Your infringement of any intellectual property or other rights of any third party
• Any User Content you submit, post, or transmit through the Website
• Your negligent or wrongful conduct in connection with the use of our Services
• Any fraudulent activity carried out through your account

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizzana. These links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We do not endorse any third-party websites or services linked from our Website. Your interactions with third-party websites and services, including payment processors, delivery platforms, and social media platforms, are governed by those third parties' terms and privacy policies. We strongly encourage you to review those policies before engaging with any third-party service.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Website and Services are governed by our Privacy Policy, which is incorporated into and made a part of these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent our customers include residents of California, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as applicable. California residents have specific rights regarding their personal information, which are described in our Privacy Policy.

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your data.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizzana is registered and operates, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 15 below, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the applicable jurisdiction of Pizzana's principal place of business for the resolution of any disputes not subject to arbitration.

You acknowledge that any cause of action arising out of or related to your use of the Website or Services must be filed within one (1) year after such cause of action arose, or be forever barred to the extent permitted by applicable law.

These Terms shall be interpreted and enforced in a manner consistent with applicable federal consumer protection laws, including regulations promulgated by the Federal Trade Commission (FTC) under the Federal Trade Commission Act (15 U.S.C. § 45 et seq.).

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy informally by contacting us at [email protected] with a detailed description of your complaint. We will endeavor to respond to and resolve your concern within thirty (30) days of receipt. Both parties agree to negotiate in good faith during this informal resolution period.

15.2 Binding Arbitration

If the informal resolution process does not result in a mutually satisfactory resolution within thirty (30) days, any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, except as modified herein.

The arbitration shall be conducted by a single neutral arbitrator. The arbitration shall take place in the state where Pizzana is principally located, or via telephone or video conferencing if agreed upon by both parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator shall have the authority to award the same damages and relief that a court of competent jurisdiction could award, but shall not have the power to award relief that would not be available in court under applicable law.

15.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PIZZANA. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THIS WAIVER IS A MATERIAL INDUCEMENT TO PIZZANA'S AGREEMENT TO ENTER INTO THIS CONTRACT WITH YOU.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

16. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to use the Website or Services, or maintain an account with us. These Terms commence upon your first access to the Website.

We may, in our sole discretion, suspend or terminate your access to the Website or Services, or deactivate your account, at any time and for any reason, including, without limitation, if we believe you have violated or acted inconsistently with these Terms, or if we decide to discontinue our Services, with or without prior notice to you.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account shall not relieve you of any obligations incurred prior to termination, including payment obligations for confirmed orders.

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

17. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email at the address associated with your account or by placing a prominent notice on our Website.

Your continued access to or use of the Website or Services following the posting of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Website and Services immediately and may request deletion of your account by contacting us.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at pizzana-pizz.click.

18. Severability

If any provision of these Terms of Service is held to be invalid, illegal, unenforceable, or in conflict with any applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the invalid provision shall be severed from these Terms.

The invalidity, illegality, or unenforceability of any particular provision of these Terms shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions of these Terms shall continue in full force and effect as if such invalid, illegal, or unenforceable provision had never been included.

In the event that a court or arbitrator determines that the class action waiver set forth in Section 15.3 is unenforceable in a particular case, then the arbitration agreement in Section 15.2 shall be inapplicable solely with respect to that case, and the parties agree that the dispute shall be litigated exclusively in a court of competent jurisdiction as set forth in Section 14.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions published by us on the Website, shall constitute the entire agreement between you and Pizzana with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, representations, warranties, negotiations, and understandings, whether written or oral, between you and us regarding the subject matter herein.

No waiver by either party of any breach or default under these Terms shall be deemed a waiver of any subsequent breach or default. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. Force Majeure

Pizzana shall not be liable to you for any delay or failure to perform our obligations under these Terms to the extent that such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government action, labor disputes, civil unrest, supply chain disruptions, utility failures, internet service interruptions, or any other event that makes it impractical or impossible to fulfill our obligations.

In the event of a force majeure occurrence, we will make reasonable efforts to notify you and to resume performance of our obligations as soon as reasonably practicable.

21. Accessibility

Pizzana is committed to ensuring that our Website is accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA and applicable provisions of the Americans with Disabilities Act (ADA). If you encounter any accessibility barriers on our Website, please contact us at [email protected] and we will make reasonable efforts to address your needs.

22. Electronic Communications

By using our Website and creating an account, you consent to receiving electronic communications from Pizzana, including emails, text messages, push notifications, and in-app messages relating to your orders, account activity, and, where you have opted in, promotional offers and marketing materials.

You agree that all notices, disclosures, agreements, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of non-transactional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

23. No Agency Relationship

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and Pizzana. You have no authority to make or accept any offers or representations on our behalf. There are no third-party beneficiaries to this Agreement except as expressly stated herein.

24. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service or our Services generally, please do not hesitate to contact us using the following information:

We will make reasonable efforts to respond to your inquiry within five (5) business days. For urgent matters related to food safety or order issues, please contact us immediately via email at [email protected].