Privacy Policy

This Privacy Policy describes how Pizzana ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzana-pizz.click, place an order, interact with our services, or otherwise communicate with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy has been prepared in accordance with applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant regulations.

If you do not agree with the practices described in this Privacy Policy, please discontinue your use of our website and services immediately.

1. Who We Are

Pizzana is a food service business operating in the United States. Our contact details are as follows:

For all privacy-related inquiries, requests, or concerns, you may contact us directly using the email address provided above. We will make every effort to respond to your inquiry within a reasonable time frame, and no later than as required by applicable law.

2. Information We Collect

We collect various categories of personal information in order to provide our services, improve your experience, fulfill orders, and comply with legal obligations. The categories of information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where required to verify age)
• Payment information (credit/debit card numbers, billing details — note: full card data is processed by our payment processors and is not stored on our servers)
• Username and password for any account you create

2.2 Order and Transaction Information

When you place an order through our website, we collect information related to that transaction, including:

• Items ordered and their quantities
• Order history and purchase records
• Special dietary requests or instructions
• Delivery preferences and notes
• Payment method and transaction identifiers

2.3 Usage and Technical Data

When you interact with our website, we automatically collect certain technical and behavioral data, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs and search terms used to find our site
• Clickstream data and navigation patterns
• Time zone and geographic location (approximate, derived from IP address)
• Session identifiers and timestamps

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your activity on our website. This may include preferences you have set, items in your cart, authentication tokens, and analytical metrics. For more details, please refer to Section 8 of this Privacy Policy.

2.5 Communications Data

If you contact us via email, phone, chat, or any other communication channel, we may retain records of those communications, including the content of your messages, timestamps, and any information you voluntarily provide.

2.6 Marketing and Preference Data

We may collect information about your marketing preferences, including whether you have opted in or out of receiving promotional communications, your interests as inferred from your browsing and ordering behavior, and your responses to surveys or promotions.

2.7 User-Generated Content

If you submit reviews, ratings, photos, or comments on our website or any associated platform, we collect and may publish that content in association with your account or name.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, all consistent with applicable law. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed through our website
• Coordinating delivery logistics and confirming order status
• Processing payments and issuing refunds where applicable
• Managing your account and preferences
• Responding to customer service inquiries and resolving complaints

3.2 Communication

• Sending order confirmations, receipts, and status updates via email or SMS
• Notifying you of changes to our menu, pricing, policies, or services
• Responding to questions, feedback, and support requests
• Sending marketing or promotional messages where you have given consent or where permitted by law

3.3 Personalization and User Experience

• Personalizing your browsing and ordering experience based on past behavior
• Recommending menu items based on your preferences and order history
• Remembering your preferences and cart items between sessions

3.4 Analytics and Business Improvement

• Analyzing website traffic, usage patterns, and consumer behavior
• Evaluating the effectiveness of our marketing campaigns
• Improving the design, functionality, and content of our website
• Developing new products, services, and menu offerings
• Conducting internal audits and quality assessments

3.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting, preventing, and responding to fraud, security incidents, and unlawful activity
• Responding to lawful requests from governmental or regulatory authorities
• Maintaining records as required by law

3.6 Marketing and Promotions

Where you have opted in or where otherwise permitted under applicable law, we may use your personal information to send you promotional emails, special offers, loyalty rewards, and news about Pizzana. You may opt out of marketing communications at any time. See Section 9 for details on your rights.

4. How We Share Your Information

We respect the confidentiality of your personal information. We do not sell your personal data to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers may have access to your personal information solely to perform services on our behalf. They are contractually required to maintain confidentiality and may not use your data for any other purpose. Such providers include:

• Payment processors (e.g., for secure credit/debit card transactions)
• Delivery and logistics companies (e.g., to fulfill food delivery orders)
• Email marketing platforms (e.g., for sending newsletters and promotional emails)
• Website analytics providers (e.g., Google Analytics for usage tracking)
• Cloud hosting and IT infrastructure providers (e.g., for website hosting and data storage)
• Customer support software providers (e.g., for managing help desk tickets)

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or protect our legal rights
• Prevent, detect, or investigate fraud, abuse, or criminal activity
• Protect the safety and security of our users, employees, or the public

4.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or business development purposes. Such data does not identify you personally and is not subject to the same restrictions as personal information.

4.5 With Your Consent

We may share your information with other third parties where you have explicitly consented to such sharing, or where you have directed us to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who require it to perform their job functions. All such personnel are bound by confidentiality obligations.
• Payment Security: We rely on PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Data Minimization: We collect only the data that is necessary for the purposes outlined in this Privacy Policy.
• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices to ensure ongoing compliance and security.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a significant data breach, as required by applicable law.

Despite these measures, no method of data transmission or storage over the internet is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your own information, including using strong, unique passwords and keeping your account credentials confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The specific retention periods depend on the type of data and the purpose for which it is used:

Once the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not immediately possible (e.g., due to backup storage obligations), we will isolate the data from further processing until deletion can be completed.

7. Your Privacy Rights

Depending on your location and the applicable laws, you may have the following rights with respect to your personal information. We are committed to honoring these rights and providing a straightforward mechanism to exercise them.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may also update certain information directly through your account settings.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as where we are legally required to retain the data, or where it is necessary for the performance of a contract with you).

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. While we do not sell personal information for monetary consideration, certain data practices (such as sharing data with advertising partners) may qualify as "sharing" under California law. You may exercise this right by contacting us at [email protected].

7.5 Right to Data Portability

Where technically feasible, you have the right to request that we provide your personal information in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

7.6 Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict the processing of your personal information — for example, while we are verifying the accuracy of data you have contested.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a lower quality of service simply because you have exercised your rights under applicable privacy law.

7.8 Right to Limit Use of Sensitive Personal Information (California)

California residents under the CPRA have the right to limit the use and disclosure of sensitive personal information (such as financial data, precise geolocation, and health information) to purposes strictly necessary for providing the requested services.

7.9 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]

We will verify your identity before processing your request and will respond within the time frame required by applicable law (generally 45 days for CCPA requests, with the possibility of a 45-day extension where necessary). We do not charge a fee for reasonable requests unless they are excessive, repetitive, or manifestly unfounded.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. Below is a brief overview of how we use these technologies:

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the basic functioning of our website. They enable features such as user authentication, shopping cart functionality, and security. You cannot opt out of these cookies without affecting the operation of the site.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve site performance and user experience.
• Functionality Cookies: These cookies allow us to remember your preferences (such as language, region, or saved items) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your browsing and ordering behavior. They may be set by us or by third-party advertising partners.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For full details on the cookies we use, the data they collect, and how to manage your preferences, please refer to our dedicated Cookie Policy available on our website.

9. Marketing Communications

With your consent, or where otherwise permitted by law, we may send you promotional emails, SMS messages, or push notifications about new menu items, special offers, loyalty programs, and events at Pizzana.

9.1 Opting Out

You may unsubscribe from marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email we send you
• Replying "STOP" to any promotional SMS message
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders, account activity, or important policy updates.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a minor under the age of 18, we will take immediate steps to delete that information from our records. If you believe that a child under 18 has provided us with personal information, please contact us promptly at [email protected] so that we can investigate and take appropriate action.

In addition to the above, we comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under the age of 13. We will not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.

11. International Data Transfers

Pizzana operates in the United States. If you are accessing our website or services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers and systems are located.

The data protection laws of the United States may differ from those in your home country. By using our website or services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

Where we transfer personal information to third parties outside the United States, we take appropriate steps to ensure that such transfers comply with applicable law and that adequate protections are in place to safeguard your data.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which became effective January 1, 2023. These rights include:

• Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out: The right to opt out of the sale or sharing of your personal information.
• Right to Limit: The right to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

To exercise any of these rights, please contact us at [email protected]. We will verify your identity and respond to your request within 45 days, with the possibility of an extension of an additional 45 days where reasonably necessary.

12.1 Categories of Personal Information Collected in the Last 12 Months

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or social media platforms. These third parties operate independently and have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of any third-party websites, and this Privacy Policy does not apply to those sites or services.

Common third-party integrations on our site may include Google Maps (for location-based features), social media sharing buttons (Facebook, Instagram, etc.), and payment gateways. Each of these services collects data in accordance with their own privacy policies.

14. How to File a Privacy Complaint

If you believe that we have violated your privacy rights, we encourage you to first contact us directly so that we can work to resolve your concern:

• Email: [email protected]
• Website: pizzana-pizz.click

We will acknowledge your complaint within a reasonable time and work toward a resolution. If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant regulatory authority:

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) oversees consumer protection and privacy practices. You may file a complaint with the FTC at:

• Website: ftc.gov/complaint
• Phone: 1-877-382-4357

14.2 California Attorney General (California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

14.3 State-Specific Attorneys General

Residents of other U.S. states may also have the right to file complaints with their respective state Attorney General's offices or other relevant consumer protection authorities, depending on applicable state privacy laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzana-pizz.click
• Where required by law or where changes are particularly significant, notify you via email or a prominent notice on our website

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 business days. For requests made pursuant to the CCPA/CPRA or other applicable state privacy laws, we will respond within the time frames required by those laws.

This Privacy Policy was last reviewed and updated on April 25, 2026. All rights reserved. Pizzana — pizzana-pizz.click.